Program Manager, Access to Justice and Special Projects

Child & Family Services Center for Resolution and Justice
March 10, 2023
Buffalo, NY
Job Type


Program Summary: Child & Family Services (C&FS) fosters safe and healthy environments for children and families in local homes, schools, workplaces, and communities. A program of C&FS, the Center for Resolution and Justice (CRJ) offers a menu of conflict resolution services to help individuals, families, and organizations develop their own solutions to matters that might otherwise bring them to court or have already put them in litigation. Services are provided by a team of professional staff and trained, volunteer community mediators. CRJ also has a growing program area involving Access to Justice services offered collaboration with local legal services providers and the 8th Judicial District.


Position Summary: C&FS is seeking a dynamic, collaborative professional with outstanding leadership, program development, project management and decision-making skills to spearhead Access to Justice collaborations and other special projects for CRJ. This position will lead a growing program area in which CRJ partners with legal services agencies to provide holistic, trauma-informed legal representation, Alternative Dispute Resolution (ADR), and linkages to appropriate community resources to project clients. This position also works closely with the Senior Director to develop, implement, and oversee other special projects to enhance or expand CRJ services. The Program Manager works with other Agency leaders to identify opportunities for cross-program collaboration and the integration of CRJ services. A cover letter AND resume is required. Please upload as part of online application.  

Program Managers are expected to complete our Basic Mediation and Conflict Coaching trainings and apprenticeship.  Opportunities for training and professional development are available to all Program Managers.


Our ideal candidate:

  • Believes that
    • collaborative, community relationships can affect positive, systemic change
    • diversity in ideas and in people fosters an atmosphere of equity and inclusion which is fundamental to the practice of community mediation
    • the parties involved in a dispute can and should be provided the opportunity to develop their own solutions
  • Has excellent interpersonal engagement and communication skills
  • Is an experienced supervisor
  • Is proficient in Microsoft Office programs, demonstrates a commitment to data integrity, and a willingness to learn and maximize technology to support program goals
  • Uses superior organizational skills to juggle multiple competing priorities and meet deadlines
  • Will be flexible and willing to adapt responsibilities according to program needs
  • Proven track record and ability to lead and motivate collaborative inter-agency teams to meet community needs
  • Has a Juris Doctor and is experienced in legal services and/or human services organization/program management



  • Serve as the lead attorney and project manager for formal collaborations and informal partnerships with legal services agencies including the supervision of internal and external staff assigned to these projects.
  • Develop, implement, and lead special initiatives and projects that may include but are not limited to enhanced domestic violence screening; reviewing CRJ’s policies and procedures to ensure access to the program for individuals of all abilities and backgrounds; providing training to the legal services community about CRJ services.
  • Provide supervision and coaching to direct reports through ongoing feedback on job performance and routine discussions to identify and support their professional development goals.
  • Identify, research and pursue opportunities to educate community leaders and government agencies on the value of engaging and integrating CRJ services into their systems.
  • Foster collaboration throughout the organization and identify opportunities to implement CRJ services within other agency programs.
  • Implement and monitor program quality assurance efforts, review, and analyze caseload and other program data and provide regular reports to funders/regulators, Senior Director and upon request.
  • Grant writing and reporting for Access to Justice initiatives and other special projects.
  • Develop relationships with key referral sources and other current and prospective program partners and stakeholders that may support the mission and purpose of CRJ and to facilitate information sharing and referrals for CRJ clients.
  • Represent CRJ on relevant coalitions and committees, and to referring agencies, government offices, community agencies to increase awareness and use of CRJ’s services and programs.
  • Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions, in accordance with trauma informed practices.
  • Comply with all aspects of the Vehicle Safety and Usage Policy,
  • Participate in special projects and performs other duties as required.


Minimum Requirements:

  • Attorney in good standing and admitted to the practice of law in NYS and at least three (3) years of management experience supervising the efforts of direct reports
  • Strong leadership, problem-solving and analytical skills
  • Demonstrated ability to develop and nurture relationships within legal community.
  • Exceptional written and verbal communication skills.
  • Superior organizational skills to juggle multiple competing priorities and meet deadlines
  • Is highly skilled in data management systems and Microsoft Office programs.
  • Is skilled at public speaking and comfortable in front of a crowd.
  • Has the flexibility needed to adapt to changing needs, services, and ideas.
  • Remains level-headed and cool under pressure.
  • Proven track record and ability to lead and motivate collaborative inter-agency teams to meet community needs.


CFS Diversity Statement: Within our agency and in the communities that we serve, C&FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until Black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.


Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)