Assignment Intake Supervisor

The Assigned Counsel Program
Published
January 31, 2024
Location
Buffalo, United States of America
Category
Job Type

Description

Job Title: Attorney Assignment/Intake Supervisor
Department/Group: Assignment
Directly Reports to: Executive Director
Supervises: Intake Team Leader, Intake Specialists
Location: In Office – 8 am to 4 pm
Travel Required: No
Level/Salary Range: $55,000-$66,000
Position Type: Full-time, exempt

Job Description

ROLE AND RESPONSIBILITIES
• Maintain close attention to detail regarding daily panel attorney assignments.
• Supervise intake staff.
• Make weekly/monthly schedule of intake staff duties on a rotational basis
• Obtain coverage for vacations (including CAFA Program Leader) and sick days.
• Coordinate vacation and sick leave for Intake staff to ensure there’s coverage for all aspects of Intake and Assignments.
• Take corrective actions when procedures are not done properly.
• Review staff performance monthly, identify opportunities for improvement, and continue to train and support throughout the staff member’s career.
• Coordinate with Executive Director regarding progressive discipline for Intake staff.
• Coordinate with Family Court Deputy to maintain levels of caseload, re-assignments, and emergency assignments in Family Court
• Work with staff and Family Court Deputy regarding attorney complaints
• Coordinate with Criminal Deputy on homicides, co-counsels, and emergency assignments
• Coordinate with Quality Assurance Deputy regarding attorney issues
• Direct the Intake Team Leader on daily duties.
• Give directions to Intake staff on daily duties.
• Help all staff with questions regarding the Program.
• Receive and answer requests from the Legal Aid Bureau, the District Attorney’s Office, and the various levels of courts throughout Erie County.
• Assign all Criminal Courts, IDV Court and Family Court matters.
• Review each case for assignment; review daily reports to assign matters not accepted by the panel attorney within 24 hours.
• Maintain attorney lists for the various criminal court panels at the misdemeanor and felony levels, and for the various family court panels.
• Maintain reports of monthly assignment numbers for Criminal and Family Court matters.
• Maintain caseload data for each panel attorney to ensure quality representation.
• Run reports daily regarding number of assignments.
• Communicate with court staff regarding assignment and or attorney
• Interview/hire candidates for Intake staff
• Resolve client complaints as needed.
• Communicate with panel attorney regarding assignment and assignment issues
• Perform other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS
2-year degree; 2 years of experience as supervisor; 5 years of experience working in an office; computer skills (the Microsoft Office suite; a case management system); effective and respectful communication skills, especially when dealing with people who are under stress.

PREFERRED SKILLS
Degree: Legal studies preferred.
Ability to manage staff.
Ability to multi-task
Ability to work well and communicate respectfully with others, including ACP colleagues, panel attorneys, support staff and clients.
Criminal Court knowledge
Family Court knowledge
Ability to work and communicate accurately.
Ability to take direction and carry it out.
Ability to learn how to use new software systems.
Decision making skills.

ADDITIONAL NOTES
The Assigned Counsel Program is an Equal Opportunity Employer.

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